Tenant’s Guide

Once we have found a suitable property for you we will assist you with all the necessary paperwork and do our best to make the process as smooth as possible.


HOW DO I ARRANGE A VIEWING?
Most viewings are by pre-arranged appointment and we will accompany you to show suitable properties.


WHAT MONEY DO I NEED TO FIND AT THE BEGINNING?

Deposit
The usual deposit will be equal to one month’s rent (or if pets, a double deposit is usually required). Your deposit will be lodged with the Deposit Protection Service.

Rent
All rents are payable in advance and due on the same day of the month as the commencement of the Agreement.

Administration Fee
An administration fee is payable for each person over the age of 18 moving into the accommodation. This covers the costs of obtaining references, preparing the tenancy agreement and putting the utilities into your name.


WHAT INFORMATION WILL I NEED TO SUPPLY?

Applicants wishing to take up a tenancy will be required to complete a confidential application form which provides us with personal and financial details. It is essential that you have all the information and supporting documents with you when completing the form.

We require proof of identity and proof of current address by you providing the following:

  • A Photo Driving License or Passport

AND

  • A utility bill no more than 3 months old or
  • A recent Council Tax bill or
  • A recent Phone Bill


WHAT IS A TENANCY AGREEMENT?

The Tenancy Agreement is a legally binding document between the owner of the property (The Landlord) and you (The Tenant). You should read the Agreement carefully and ensure you fully understand it. The Agreement you sign is usually an Assured Shorthold which means you can stay in the property for the period of the Agreement (provided all the obligations are met).

If the Landlord wishes to end the tenancy you will be given 2 months’ notice to vacate the premises when the Agreement expires. You can only leave the property at the end of the period stated in the Agreement. (If you wish to leave when the Agreement is due to run out you must notify us in writing giving a minimum of one months’ notice prior to the ending of the Agreement).

If you vacate the property early you will be responsible for the rental payments and utility/council tax bills for the remainder of the period.


WHAT ARE MY RESPONSIBILITIES?

Domestic Pets
Domestic pets are not permitted except if agreed in writing and it is usual for an additional deposit of one month’s rent to be held. The carpets must be professionally cleaned, sanitised, deodorised and anti-bacteria/flea treated on vacating the property. The original invoice will have to be supplied to confirm this has been done.

Smoking
All our tenancy agreements state that smoking is not permitted inside the property.  If smoking occurs in the property a deduction will be made from the deposit to cover decorating / deep cleaning.

Insurance
The Landlord is responsible for insuring the property and any contents that are left in the property. We strongly recommend that you insure you insure any items that you have in the property as these will not be covered by the Landlord insurance.  We have a specialist insurance company that can deal with these matters if required.

Decoration
Should you wish to make any changes to the property including decoration you must obtain written permission from the Landlord or managing agent before any work commences.

Safety
If smoke or carbon monoxide detectors are fitted in the property you have an obligation to ensure that they are checked regularly, kept in good working order and batteries replaced when needed. If you become aware of a fault you must notify the Landlord or managing agent immediately. If the property has either natural or bottled gas the law requires an annual Gas Safety Report.

Garden
It is a requirement of our Tenancy Agreement that the Tenant keeps the grass cut, border and paths weed free and shrubs trimmed.


WHAT IF I HAVE A FAULT?

Faults and Repairs
Many Landlords have service contracts and preferred contractors. If there is a problem with the property you are renting you must inform the Landlord or the managing agent. Failure to do so may mean that you are liable for any deterioration or damage resulting from any delay. You must not instruct a contractor to undertake any work – if you do it will be at your own expense.

Inspections
Should the Landlord or an appointed agent wish to inspect the property they will provide a minimum of 24 hours’ notice of their intended visit. Fully Managed properties will be inspected regularly. Please notify the Landlord or managing agent if you will be away for 1 week or longer.


WHAT DO I DO WHEN I WANT TO LEAVE AND HOW DO I GET MY DEPOSIT BACK?

Vacating
You must vacate the property on the agreed date (Usually midday on the last day of the Agreement). Your Landlord or his appointed agent will make an appointment  to meet you at the property to carry out the “check out“ inspection, take meter readings and receive all the keys. You will have to supply a forwarding address for the return of any deposit and submission to the utility suppliers and Local Authority.

Return of Deposit

Tenants have a responsibility to return the property in the same condition as at the start of the tenancy and as stated in the Inventory and check in report. With the exception of fair wear and tear, any deductions due to damage or deterioration will be corrected and the cost deducted from the deposit. The deposit is refundable provided that:

  • Your rent is paid up to date
  • All bills relating to the property/tenancy have been paid.
  • The property has been well maintained and thoroughly cleaned including items such as carpets, refrigerator and oven upon vacation, otherwise these items will be cleaned and the charge deducted from the deposit.
  • All items listed in the inventory are present and in satisfactory condition.